Service Request Ticket

Service Request Information

CONTACT	Name	Kosko, Kenneth A.	Date	Jun 10, 2013 08:12 AM
	Department	The Research Institute	Phone	88751
	Location		Email	koskok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091154 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	J59RRL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0075007, BrainTrain IVA+Plus and IVA-AE Test Battery II v2010.12 from P0076668
	Wired NIC	B8:AC:6F:7D:03:3A

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jun 10, 2013 10:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jun 10, 2013 10:24 AM	Set to offline, and the portal wasn't signed in.	Add Attachment
Laven Voth	Jun 10, 2013 10:01 AM	Task reassigned to Laven Voth.	Add Attachment
Joshua Johnson	Jun 10, 2013 08:12 AM	Ken got an update on his computer with the Google sync and now he is not getting his emails. He has not been getting his emails in outlook since last Thursday. I am having restart the computer to see if that corrects the issue. He is getting his emails through the portal but now through outlook. kenneth Kosko 88751 koskok@wou.edu	Add Attachment