Service Request Ticket - # 50723

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 11, 2013 08:32 AM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120900[Edit Inv] (opens in a new window) Bldg/Room NS 115
Service Tag Description Xerox Phaser 4600/DT laser Printer
Serial No. XLT278145G Location

Model 4600/DT Hostname ns115b.wou.edu
Notes 55ppm, Network, 2X550 Sheet Input Tray, Automatic Two-Sided Printing, 110V IP:140.211.76.54 ***Under eConcierge** Ink/Toner Refill high capacity 106R01535 or standard capacity 106R01533

Wired NIC 00:00:AA:D8:86:76

TECHS Submitted by UCSHelpdesk Associate Contact ucshelpdesk@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jun 18, 2013 04:54 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jun 18, 2013 04:54 PM 
Everything is good to go
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Megan Thibeault Jun 13, 2013 01:31 PM 
Meeting with the guy from pacific office Tuesday
afternoon.
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Megan Thibeault Jun 12, 2013 10:39 AM 
The new printer is working correctly. Just needs
set up with email to scan
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Lori Burgeson Jun 11, 2013 03:40 PM 
Task reassigned to Megan Eichler.
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Lori Burgeson Jun 11, 2013 03:40 PM 
This printer is now in Krusty.  ED-Scooter.  They
will need help putting this on their computers as
well as setting up to scan to email.
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Dyl Karbia Jun 11, 2013 08:39 AM 
Left VM
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UCSHelpdesk Associate Jun 11, 2013 08:32 AM 
Kathy Heide in Special Ed called around 8:30 this 
morning saying that she could not connect to the 
new printer they had installed recently. I tried 
walking her through the steps of connecting with 
the printer and it was found on Krusty but she 
said it was still showing no documents in the 
queue. She needs help getting her computer to 
connect to the printer.
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