Service Request Ticket - # 50725

Service Request Information

CONTACT Name Hsieh, Bau Hwa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 11, 2013 09:44 AM
Department Social Science Phone 88853
Location Email hsiehb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091019[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 4VLFRL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:7D:30:52

TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Jun 27, 2013 01:45 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Jun 27, 2013 01:45 PM 
Her actual problem was that she couldn't get the 
drop down of different possible characters to 
appear; windows 7 does it differently than XP
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Laven Voth Jun 27, 2013 01:14 PM 
http://www.microsoft.com/zh-
tw/download/details.aspx?id=30390

That is the patch that should allow Traditional
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Katie Halvorson Jun 27, 2013 12:08 PM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Jun 27, 2013 12:08 PM 
Called to say she is still having issues with the
keyboard.  No language is completely set yet.
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Laven Voth Jun 25, 2013 02:29 PM 
Task reassigned to Laven Voth.
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Laven Voth Jun 25, 2013 02:29 PM 
Task reassigned to Laven Voth.
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Laven Voth Jun 25, 2013 02:29 PM 
Installed the keyboards
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Adam Fyffe Jun 24, 2013 03:07 PM 
Task reassigned to UCS Tech.
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Adam Fyffe Jun 24, 2013 03:07 PM 
left vm
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Adam Fyffe Jun 21, 2013 01:11 PM 
Left VM
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Adam Fyffe Jun 18, 2013 08:34 AM 
left vm
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Adam Fyffe Jun 17, 2013 09:01 AM 
Task reassigned to Adam Fyffe.
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Jared Petersen Jun 14, 2013 09:41 AM 
Left VM
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Laven Voth Jun 11, 2013 03:27 PM 
Went to the office, it was locked up.  Note said 
"Running errands, be back later."  Will try again 
later
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Jennifer McCarroll Jun 11, 2013 09:44 AM 
****This is an email****
Computer 20091019[Edit Inv] in HSS 231A was upgraded a few 
months ago.  The Chinese language/keyboard 
functions differently from before and we cannot 
figure out how to set it up so.  Professor Bau 
Hwa Hsieh is trying to edit her book; she is the 
one that could best explain what she needs.  She 
is working in HSS 231A all day today working on 
an older computer currently.
 
Thanks,




-- 
Sharyne Ryals
Western Oregon University
Social Science Division Office
Phone:  503-838-8288
Fax:  503-838-8635
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