Service Request Ticket - # 50730

Service Request Information

CONTACT Name Carpenter, Rachel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 11, 2013 11:12 AM
Department Business Services Phone 88267
Location Email carpentr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20111148[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox 3600/DN Mono Laser Printer
Serial No. MHB793564 Location PDR

Model P3600/DN Hostname scarecrow.wou.edu
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER PRINTER MAINTENANCE: Xerox Phaser 3600 fuser unit 110volt part#126N00324 from VISA2013003538 SR51047 JULY2013; 3600 Fuser Maint. Kit, 110V. Ref from VISA2014004271 SR55531 NOV2014; 3600 Fuser Maint. Kit, 110V. Ref from VISA2015004796 SR58237 OCT2015 IP:140.211.116.42 Ink/Toner Refill

Wired NIC 00:00:AA:BE:70:CE

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jun 11, 2013 03:03 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jun 11, 2013 03:03 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Jun 11, 2013 03:03 PM 
she had recycled paper as the source selected.
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Nicole Crane Jun 11, 2013 11:12 AM 
Her printer is only pulling paper from the 
regular tray, but when she tries to use the tray 
that pulls out for special paper (cardstock ect) 
it will not pull from there.
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