Service Request Ticket - # 50735

Service Request Ticket - # 50735

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Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Jun 11, 2013 01:46 PM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110389 (opens in a new window)	Bldg/Room	TODD 204
	Service Tag		Description	Xerox Phaser 4510/DT Mono Laser Printer
	Serial No.	ART391895	Location	TRI
	Model	4510/DT	Hostname	tri204.wou.edu
	Notes	45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, NOT STUDENT TECH Printer MAINT: Xerox Phaser 4510 Maint kit from VISA2012003518 JUNE2013 SR#50735; Xerox maint kit for Phaser 4510 V2015005134 MARCH2016 SR59457 IP:140.211.116.120	Ink/Toner Refill
	Wired NIC	00:00:AA:F4:67:23

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Jun 25, 2013 02:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jun 25, 2013 02:32 PM	Set up and ready to go	Add Attachment
Megan Thibeault	Jun 25, 2013 01:28 PM	Task reassigned to Adam Fyffe.	Add Attachment
Megan Thibeault	Jun 20, 2013 11:31 AM	PR#7117	Add Attachment
Katie Halvorson	Jun 19, 2013 01:57 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jun 19, 2013 01:57 PM	called to report same issue is happening and has new toner in.	Add Attachment
Megan Thibeault	Jun 14, 2013 10:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 14, 2013 10:32 AM	**This is an email** Nancy, I went and looked at the xerox printer in your office. It seems like only the first page of print outs have marks. The task says that you don't have an extra cartridge but I think that it might be a bad one. Let me know if you would like any other help with this. Thanks, Megan	Add Attachment
Megan Thibeault	Jun 14, 2013 10:31 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jun 14, 2013 10:31 AM	Only the first page of print outs have weird spotting. I left a note saying that they should try getting new toner.	Add Attachment
Lexie Widmer	Jun 13, 2013 11:36 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lexie Widmer	Jun 13, 2013 11:36 AM	They called to check on status. It's getting worse. She is available today, but out tomorrow.	Add Attachment
Joshua Johnson	Jun 11, 2013 01:46 PM	A printer up in TR is leaving marks on the paper when they print. They have recently change to printer cartridge and it is now leaving marks on the page. The printer is a LJ 8000. They do not have an extra cartridge to see if that is the issue. The name of the printer is TRI-LJ8000. 88808 Todd 204 gansonn@wou.edu	Add Attachment