Service Request Ticket - # 50748

Service Request Information

CONTACT Name Saffell, Tamie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2013 02:06 PM
Department Student Success & Advising Office Phone 88057
Location Email saffellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20050252[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet 4250dtn #TB372ll/a
Serial No. CNDXB23253 Location PDR

Model #TB37211/a Hostname learninglab.wou.edu
Notes maint repair 3-2011 Printer Techs-HP LJ Swing Plate Custom metal gear on VISA2010002409 SR#41768; HP LJ Maint kit from P0090634 JUNE18, 2013 SR50748 IP: 140.211.64.24 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:13:21:26:86:92

TECHS Submitted by Paul Gutzman Contact pgutzman08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jun 18, 2013 04:53 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jun 18, 2013 04:53 PM 
Put in the new maintenance kit and it was printing
fine.
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Megan Thibeault Jun 13, 2013 10:42 AM 
PR#7059
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Megan Thibeault Jun 13, 2013 10:40 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Jun 13, 2013 10:40 AM 
Went and checked this out. There was no paper
jammed in the printer. But this printer needs a
maintenance kit.
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Paul Gutzman Jun 12, 2013 02:06 PM 
They have been having issues with this printer and
now it is completely Jammed.
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