Service Request Ticket

Service Request Information

CONTACT	Name	Solvedt, Nora	Date	Jun 13, 2013 12:26 PM
	Department	Library & Media Services	Phone	88158
	Location		Email	solvedtn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20121144 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4600DN Laser Printer
	Serial No.	XLT283505	Location	PDR
	Model	4600/DN	Hostname	hl-tsunit.wou.edu
	Notes	55ppm, Network, 1X550 Sheet Input Tray, Automatic Two-Sided Printing, 110V, 1200dpi x 1200dpi (B&W), 650sheet(s) Capacity / Legal (8.5 in x 14 in) IP: 140.211.112.41	Ink/Toner Refill	high capacity 106R01535 or standard capacity 106R01533
	Wired NIC	00:00:AA:D8:BE:E1

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jun 20, 2013 10:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jun 20, 2013 10:39 AM	Printer has been delivered, newest firmware was installed and test print was successful. Nora will let users know that the new printer name is HL-TSUnit.	Add Attachment
Lori Burgeson	Jun 19, 2013 10:27 AM	This printer is on the network (Krusty) with both 32-bit and 64-bit drivers. Firmware still needs to be updated.	Add Attachment
Lori Burgeson	Jun 19, 2013 09:16 AM	140.211.112.41	Add Attachment
Lori Burgeson	Jun 19, 2013 07:18 AM	Emailed Paul to reserve an IP address. The unit will be called HL-TSUnit Need to update the firmware once it is put on the network.	Add Attachment
Sarah Pettigrew	Jun 13, 2013 12:26 PM	NEW EQUIP SETUP: Xerox Phaser printer needs to network setup and delivered to Nora Solvedt in HL208. This is a replacement for W#2000826. The new printer's W# is 20121144 and is located on the counter in ITC 008.	Add Attachment