Service Request Ticket - # 50762

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2013 04:04 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090124[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFM1CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6B:D6

TECHS Submitted by Hannah Arriola Contact harriola08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jun 13, 2013 04:59 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Dyl Karbia Jun 13, 2013 04:59 PM 
Uninstall the current driver and reinstall the
driver on the machine.
 Add Attachment
Dyl Karbia Jun 13, 2013 04:58 PM 
Task reassigned to Dyl Karbia.
 Add Attachment
Hannah Arriola Jun 13, 2013 04:04 PM 
Computer B7 is not connecting to the printer with 
the error message of port unknown
 Add Attachment