Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jun 14, 2013 04:49 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110217 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL024608	Location	PDR
	Model	8870/DNM	Hostname
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: Metered Code: 8986	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	00:00:AA:F5:04:BB

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	computerlabsrequest@wou.edu	88646

Entered by	Date	Memo
Lab Attendant			Email Public
Entered by	Date	Memo
Meghann Thilberg	Jun 18, 2013 09:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Jun 18, 2013 09:37 AM	Task reassigned to Lab Attendant.	Add Attachment
Megan Thibeault	Jun 18, 2013 09:12 AM	Task reassigned to Meghann Thilberg.	Add Attachment
Megan Thibeault	Jun 18, 2013 09:07 AM	Task reassigned to Juliette Sprague.	Add Attachment
Megan Thibeault	Jun 18, 2013 09:07 AM	Please come to the office and get a maintenance kit to put in this printer.	Add Attachment
Adam Fyffe	Jun 18, 2013 09:05 AM	Task reassigned to Megan Eichler.	Add Attachment
Adam Fyffe	Jun 18, 2013 09:04 AM	needs maintenance kit, 0%	Add Attachment
Adam Fyffe	Jun 17, 2013 08:19 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lexie Widmer	Jun 14, 2013 04:50 PM	Ed 111 lab 20110217	Add Attachment
Lexie Widmer	Jun 14, 2013 04:49 PM	The screen says there is a jam and open door a, but they can't see anything. Then it said to open door 2, but they didn't see anything there either. It won't print.	Add Attachment