Service Request Ticket - # 50781

Service Request Information

CONTACT Name Stanley, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 17, 2013 11:54 AM
Department The Research Institute Phone 88495
Location Email stanleya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Tablet Edit WOU # 20121150[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iPad(4thGen Retina display) 32GB Blk
Serial No. DMPKRUHYF183 Location PDR

CPU Dual-core A6X with quad-core graphics


OS iOS 6 Software

Wireless NIC 04:E5:36:36:B6:74


Bluetooth NIC 04:E5:36:36:B6:75


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public

Entered by Date Memo
Jared Petersen Jul 08, 2013 08:04 AM
Status changed from (1) Pending to (5) Completed
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Jared Petersen Jul 08, 2013 08:04 AM
She played with it over the weekend and changed something in the 
settings to get it working. I must have hit something on accident 
when trying to change the email settings.
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Jared Petersen Jul 03, 2013 08:11 AM
Left VM
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Katie Halvorson Jul 02, 2013 01:34 PM
would like it completed today because she has to
use it for a meeting tomorrow.
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Katie Halvorson Jul 02, 2013 01:33 PM
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Jul 02, 2013 01:33 PM
She called to say the keyboard is not working
anymore.  The power light is green but none of
keys are working.
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Jared Petersen Jul 02, 2013 01:17 PM
Status changed from (1) Pending to (5) Completed
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Jared Petersen Jul 02, 2013 01:17 PM
Dropped off iPad with user. Good to go.
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Jared Petersen Jul 02, 2013 01:10 PM
Had Dave reset her Google password to the one she uses for Portal. 
Works!
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Jared Petersen Jul 02, 2013 09:43 AM
Have tried the display unlock captcha method as described in the 
suggested link below myself and was not successful. Have tried 
to add it several times with different methods and failed as well. 
Richard suggest talking to Dave Diemer to make sure that the 
Google password for her account matches the one she uses to 
get into the Portal.
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Katie Halvorson Jul 01, 2013 08:07 AM
She is available between 2 and 4 today.  Her email
is still having issues.
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Jared Petersen Jun 28, 2013 11:06 AM
Sent email with possible solution ( 
http://www.iphonefaq.org/archives/971486 ) and left VM.
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Jared Petersen Jun 28, 2013 10:27 AM
Wants to set up email and wanted a few app recommendations. 
Showed her a few cool apps and set them up. Email setup keeps 
giving her an error about her username and password for 
imap.gmail.com . Tried changing IMAP and POP settings on her 
email on her desktop but wasn't having any success. Said her 
colleague had this same issue earlier but that we fixed it. 
Suggested it might be because she had a name change due to 
marriage recently. Will look more into this.
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Jared Petersen Jun 28, 2013 10:23 AM
Task reassigned to Jared Petersen.
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Adam Fyffe Jun 27, 2013 01:17 PM
Task reassigned to UCS Tech.
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Katie Halvorson Jun 27, 2013 01:15 PM
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Jun 27, 2013 01:15 PM
She called and said she needed a few more things
set up.  Network was fine but some accounts needed
to be set up (she left vm saying this)
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Katie Halvorson Jun 25, 2013 01:22 PM
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Jun 25, 2013 01:22 PM
Called and left a vm about it already being set up
and to call if it wasn't working.
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Katie Halvorson Jun 25, 2013 09:37 AM
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Jun 25, 2013 09:37 AM
She needs this to be set up still.  She is around
till 1 today.
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Adam Fyffe Jun 21, 2013 09:51 AM
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jun 21, 2013 09:51 AM
dropped off
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Adam Fyffe Jun 17, 2013 03:52 PM
Task reassigned to Adam Fyffe.
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Sarah Pettigrew Jun 17, 2013 11:54 AM
NEW EQUIP SETUP: An iPad needs to be setup and delivered to 
Amanda Stanley in TODD 222. The WOU # is 20121150[Edit Inv]. There is 
also a case that needs to be delivered with the iPad. The case and 
iPad are located on the shelf in ITC009 across from the restroom. 
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