Service Request Ticket - # 50783

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 17, 2013 12:20 PM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110881[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2G455V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446 TRANSFERRED from W#20080031[Adobe Acrobat Pro 10 WIN from P0084592]

Wired NIC 18:03:73:26:0F:80

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact swartzer@wou.edu 88795

Tracking

Entered by Date Memo
Ron Swartzendruber
Email

Public
Entered by Date Memo
Ron Swartzendruber Aug 06, 2013 01:50 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Ron Swartzendruber Aug 06, 2013 01:50 PM 
Oops, forgot to update this.  Sometime in late
june or early july I went to her office and found
she was using a creaky old version of Dreameaver.
 Showed her the newer one on the terminal server
and she was satisfied after a bit of testing.
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Ron Swartzendruber Jun 24, 2013 05:54 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Ron Swartzendruber Jun 24, 2013 05:54 PM 
Emailed her.  Looks like DW site settings.
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Dave Diemer Jun 19, 2013 09:03 AM 
Task reassigned to Ron Swartzendruber.
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Dave Diemer Jun 19, 2013 09:03 AM 
Reassigning to Ron.
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Meghann Thilberg Jun 18, 2013 10:29 AM 
Task reassigned to Network Support.
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Dave Diemer Jun 18, 2013 09:44 AM 
Task reassigned to UCS Tech.
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Dave Diemer Jun 18, 2013 09:44 AM 
Someone needs to see if this is a access issue or
software issue.
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Katie Halvorson Jun 17, 2013 12:21 PM 
****This is an email****
Well, I think I have access because I can go to
it. . .     maybe that is the problem?   This is a
new computer and maybe that didn't get added? 

Thanks for all your help,
Sharon
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Katie Halvorson Jun 17, 2013 12:20 PM 
****This is an email****
Hello UCS Service Request Desk,

I am trying to go onto my X drive and to
professor's dreamweaver web sites and having
problems.  
I am having to X our of about 10 different screens
giving me messages like:

the Document Type "Library item" will not be added
because it uses a file extension that already
associated with a prior Document Type

or


"The Document Type "ActionScript comunications"
will not be added because it uses a file extension
that is already associated with a prior Document type.

There seems to be about 10 of these similar in
wording.

Thank you for your assistance.
WOU computer # 2011 0881

Thank you,
Sharon
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