Service Request Ticket

Service Request Information

CONTACT	Name	Udell, Tom	Date	Jun 17, 2013 03:00 PM
	Department	The Research Institute	Phone	88785
	Location		Email	udellt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121148 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	6VTJKX1	Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	6VTJKX1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090519 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:1A:35:EC
	Wireless NIC	BE:85:56:BC:29:DA
	Bluetooth NIC	24:FD:52:2E:DB:0F

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 24, 2013 08:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Sarah Pettigrew	Jun 18, 2013 12:23 PM	Equipment has been moved to the counter in ITC 008.	Add Attachment
Dale Goodell	Jun 18, 2013 09:25 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Jun 18, 2013 09:24 AM	Task reassigned to Dale Goodell.	Add Attachment
Sarah Pettigrew	Jun 17, 2013 03:00 PM	NEW EQUIP SETUP: A Dell laptop needs to be setup and delivered to Tom Udell in TODD 217. The WOU # is 20121148. The laptop is in a black case and is located on the bottom shelf in the hallway.	Add Attachment