Service Request Ticket - # 50799

Service Request Information

CONTACT Name Hendrickson, Angela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 18, 2013 12:39 PM
Department Center for Academic Innovation Phone 88042
Location Email hendrica@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110771[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420
Serial No. 11559801889 Location PDR 2023 Giveaway

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010, Adobe Acrobat PRo XI(v.11) from P0090519

Wired NIC D4:BE:D9:32:3D:E5


Wireless NIC 8C:70:5A:2B:66:94


Bluetooth NIC 08:ED:B9:DB:9E:A3

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jun 20, 2013 11:28 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jun 20, 2013 11:28 AM 
Both Acrobat 11 Pro and Office 2010 were
installed.  Also ran Microsoft updates.  Left
Angela a message letting her know that her laptop
will be at SRD for pickup.
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Lori Burgeson Jun 19, 2013 11:27 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jun 19, 2013 11:27 AM 
Left message (phone and email) for Angela asking
for availability.
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Tricia Flaherty Jun 18, 2013 12:39 PM 
Installer and Adobe ID can be found at:
T:\Adobe Acrobat\Acrobat11Pro
She is also on a SR for getting her Office license
installed as Office 2010 on this laptop(SR50695)
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