Service Request Ticket - # 50801

Service Request Information

CONTACT Name Strapp-Johnson, Chehalis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 18, 2013 01:43 PM
Department Behavioral Sciences Division Phone 88316
Location Email strappc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20101204[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 22inch HAS Monitor
Serial No. CN0U828K7444512BBJHS Location PDR
TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Jun 20, 2013 10:31 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Jun 20, 2013 10:31 AM 
had the FBI virus, 2 anti-virus programs wouldn't 
take care of it, so reimaged.
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Katie Halvorson Jun 19, 2013 03:09 PM 
She is around till 5 today.
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Laven Voth Jun 19, 2013 03:05 PM 
Task reassigned to Laven Voth.
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Laven Voth Jun 19, 2013 03:03 PM 
Left VM
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Katie Halvorson Jun 19, 2013 02:58 PM 
called to check on this status.  Still can't do
anything on her computer.

Tomorrow and Friday she is out.  Linda at the
front can let someone into her office if she is out.
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Katie Halvorson Jun 18, 2013 01:43 PM 
Everything is locked on her computer.  While on
the internet, a page popped up and said she was at
fault for some charges from the Dept. of Justice
and that she needed to pay. She restarted the
computer and first thing after logging on it
brought that page back up and she can't move
around it or use any programs or internet.

She is around till 6 today and tomorrow 230-530.
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