Service Request Ticket - # 50811

Service Request Information

CONTACT Name East, Aaron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 19, 2013 02:24 PM
Department The Research Institute Phone 8-8792
Location Email easta@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120834[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag B7HYCX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. B7HYCX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Enterprise 64bit Software Office Pro Plus 2013 from P0089716, Adobe Acrobat Pro 11 from P0096282, REMOVE TRANSFFERED 20180358-Adobe CC 2018 Desktop Suite as SERIALIZED desktop to W#20120384 SPET2018 order7834;

Wired NIC B8:CA:3A:75:AB:F7

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Katie Halvorson Jun 20, 2013 09:24 AM 
Task reassigned to Self Resolved.
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Katie Halvorson Jun 20, 2013 09:24 AM 
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Jun 20, 2013 09:24 AM 
Called to say he came in this morning and turned
his computer on and there is no more noises.  he
waited over an hour and seems to be working so he
wanted to close the ticket.
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Katie Halvorson Jun 19, 2013 02:24 PM 
Loud ticking noise coming from inside the CPU.  He
has restarted but when he turns it back on it just
goes back to the loud noise.  He can get on
programs and internet but the noise continues to
get worse.

He is around for rest of today.  Tomorrow he is
around as well.
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