Service Request Ticket - # 50823

Service Request Information

CONTACT Name Rezell, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 20, 2013 02:56 PM
Department University Computing Solutions Phone 88975
Location Email rezelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091244[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro, Two Quad-Core Intel Xeon #Z0G1
Serial No. H00213A320H Location PDR

CPU Two 2.26GHz Quad-Core Intel Xeon


OS Unknown Software MS Office 2008 from P0075227, Apple Final Cut Studio Acad from P0075224, Adobe CS5 Production Prem MAC from P0076330, Adobe CS6 Master Coll. for MAC from P0088808; Apple Final Cut Pro X VISA2013003966, Sony - 1x Content Browser (Download) from VISA2013003972, Apple Compressor v4.1.3 from VISA 2014004307; AdobeCC2015 transferred from W#20120647 FEB2016

Wired NIC 00:25:00:F4:E9:B1


Wired NIC E8:06:88:CA:08:E1


Bluetooth NIC 7C:6D:62:9B:A9:05

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jul 10, 2013 11:11 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jul 10, 2013 11:11 AM 
reinstalled and working
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Katie Halvorson Jul 10, 2013 08:54 AM 
Come over anytime this morning she will be around
and if you can't then let her know asap
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Jared Petersen Jul 09, 2013 10:47 AM 
Task reassigned to Adam Fyffe.
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Katie Halvorson Jul 09, 2013 10:38 AM 
She is back in the office and will have door open
till 5 today
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Adam Fyffe Jul 09, 2013 10:32 AM 
Task reassigned to UCS Tech.
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Adam Fyffe Jul 03, 2013 11:51 AM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Jul 03, 2013 11:51 AM 
put a note on the door to give us a call when 
they arrive, door is currently locked
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Dyl Karbia Jul 02, 2013 03:29 PM 
I spoke with Deborah she suggested uninstalling
and reinstalling compressor on her Mac machine.
Because the mean problem she encounter is burning
blu-Ray.Her student workers knows where she keep
her material.
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Jared Petersen Jul 01, 2013 09:59 AM 
Left VM
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Adam Fyffe Jun 24, 2013 11:12 AM 
Task reassigned to UCS Tech.
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Shandelle Plasker Jun 21, 2013 01:27 PM 
She called and said that she received Adams voice
mail. She will not be in for the next to weeks but
her students will be starting Monday June 24th and
should be in there at 9AM.
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Adam Fyffe Jun 21, 2013 01:13 PM 
Left VM
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Adam Fyffe Jun 21, 2013 09:04 AM 
Task reassigned to Adam Fyffe.
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Katie Halvorson Jun 20, 2013 02:59 PM 
disk mini is up at SR desk.
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Katie Halvorson Jun 20, 2013 02:56 PM 
Needs the compressor uninstalled and then
reinstalled on her Mac.  She has tried general
trouble shooting from Apple and everything except
uninstall and reinstall.  It is burning DVD but
not Blu-ray.  She needs the disk to complete the
other step.

She is around today but another contact is Ian
Boyd since she takes off for vacation tomorrow.
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