Service Request Ticket - # 50825

Service Request Information

CONTACT Name Habermann, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 20, 2013 03:28 PM
Department Student Engagement Phone 88659
Location Email habermam@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101221[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. HB3VGQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from and Adobe Photoshop Extended CS5 for WIN from P0080438

Wired NIC BC:30:5B:DA:B2:17

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jul 01, 2013 02:53 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Dyl Karbia Jul 01, 2013 02:53 PM 
Just reconfigure the computer volume to the right
settings. Now it works fine.
 Add Attachment
Dyl Karbia Jul 01, 2013 02:51 PM 
Task reassigned to Dyl Karbia.
 Add Attachment
Katie Halvorson Jul 01, 2013 02:12 PM 
Travis number is 503-334-6875.

He is around 1-6 everyday.
 Add Attachment
Jared Petersen Jul 01, 2013 10:03 AM 
Not available now, will be in at 1:30 PM. Task is for Travis 
Meuwissen, not Megan.
 Add Attachment
Adam Fyffe Jun 24, 2013 03:09 PM 
Task reassigned to UCS Tech.
 Add Attachment
Adam Fyffe Jun 24, 2013 11:13 AM 
wasnt there when i went by, will go back later
 Add Attachment
Adam Fyffe Jun 21, 2013 01:26 PM 
Left VM
 Add Attachment
Adam Fyffe Jun 21, 2013 01:19 PM 
Task reassigned to Adam Fyffe.
 Add Attachment
Katie Halvorson Jun 20, 2013 03:28 PM 
No sound is working.  An error comes up and says
it detects a problem and then freezes up.  The
speakers turn on but nothing comes out. He has
tried different sources but nothing works.  it has
been having issues for a couple months and
computer has been restarted.

Travis Meuwissen came in to report the problem.

Computer is in ASWOU-President office.  Computer
can be worked on whenever is best.  Travis is in
1-6 next week.
 Add Attachment