Cleared the cache, is working now.  Problem may not 
be fully solved until she receives a new computer; 
trying to run Mountian Lion and CS6 on a 2008 
machine.

Status changed from (5) Completed to (1) Pending

Status changed from (1) Pending to (5) Completed

****This is an email****
It seems connected - but I'm not sure if it's a
problem with the software, or with the network? I
never used to get the message alert that the
connection was lost. Or if I did, never so many
times every day.

****This is an email****
Hi there! This concerns: Computer #20080665

Since the upgrade to the operating system on my
Mac, and upgrade from CS4 to CS 6, I've been
experiencing a loss of network connection
consistently throughout each day. (Occurs when the
computer is idle, such when I leave my desk for
more than 8-10 minutes at a time.)

I believe this is causing InDesign to stop
responding, and I must Force Quit the program at
least 6-8 times per day. Is there any solution to
this problem?


thx,
Denise

Actually once and for all this time.

****This is an email****
The same problem...Bridge is not working. (He must
have come over when I was out last Friday...I
didn't know he was here.)

Thanks,
Betty

****This is an email****
Hello,
I am just checking to see what the timeline looks
like to have my computer worked on. As I mentioned
earlier, the problem I am experiencing creates a
major loss of time and production.

Thank you,
Betty

Cleared all cache and plist files.  Once and for 
all, it should be working.

****This is an email****
Hello,
I apologize for complaining, however the recent
upgrade of my computer is not working properly. I
am not able to use the Bridge component of the
Adobe CS6 (causing major time loss) and yesterday
was experiencing intermittent inability to export
my InDesign files to a pdf. The number on my
computer is 20080624 and Denise Visuano initiated
the job request.

Thank you for your attention,
Betty

Done and Done

Betty called to ask when this is going to be
completed for her.  She thought last week it was
going to be completed.

She would like to have admin rights back on the
computer so she can update her apps, ect.

****This is an email****
Denise Visuano
	
10:07 AM (28 minutes ago)
		
to helpdesk
Couple of issues still unresolved:

Cannot open Adobe Bridge (attached screen shot)
Cannot open Adobe Illustrator (attached screen shot)

Cannot connect to website (X drive?) for editing files

Local printer not connected

NetAuthSysAgent messages pop up each time I need
to open finder window - can these be removed?

Thanks,
Denise

She needs axes to her x-drive and her local
computer was not hooked back up after being worked on.

Installed now, something was messed up with the 
installer when signing in with adobe ID, had to 
redo that portion.

She got back to her computer and it says
installation failed.

Called to check on status.  Contact her at 88349
today.

There is 2 Mac Pro towers(Betty W#20080624 and
Denise W#20080625) getting OS upgrade from 10.5.8
to 10.8.6.  This will be a two step process to
Lion then Mt Lion.  They will get Adobe CS6 D&W
Premium as well.
The Adobe disk media will be with a copy of the
Service Request on the shelving by restroom
details on Adobe ID required can be found at:
T:\Adobe Creative Suite\Adobe CS6
Suites\AdobeCS6DesignWebPremMAC