Service Request Ticket

Service Request Information

CONTACT	Name	Grim, Scott	Date	Jun 21, 2013 03:05 PM
	Department	Creative Arts/Theater-Dance	Phone	88417
	Location		Email	grims@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121181 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DD2YGX1	Description	Dell OptiPlex 9010 Minitower 8MB, 3.4GHz w/HD4000
	Serial No.	DD2YGX1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro	Software	NO OFFICE(Specialized Theatre projection Stations); Scott Grim wants WIN 7 Pro 32bit OS for specialized WATCHOUT software
	Wired NIC	B8:CA:3A:8C:E3:DC
	Wireless NIC	BC:85:56:3E:77:7D

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 21, 2013 09:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 12, 2013 03:01 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Jul 11, 2013 03:17 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jul 11, 2013 03:16 PM	**This is an email** Dataton recommends 32-bit Windows 7 SP1, Basic, Home Premium or Professional versions. I'll need to be able to get to the internet for software updates once in a while, otherwise they wont be connected. Other than that, the old projection computers either weren't password protected or had a simple user name and password shared by all three - I don't remember which. S	Add Attachment
Tricia Flaherty	Jul 11, 2013 03:16 PM	These will need to be downgraded to WIN 7 Pro 32BIT	Add Attachment
Sarah Pettigrew	Jun 21, 2013 03:05 PM	NEW EQUIP SETUP: Three Dell Minitowers need to be setup and delivered to Scott Grim in RA 101B. Their WOU #s are 20121181, 20121182, 20121183. The keyboards and other accessories are on top of the towers. They are located on the counter in ITC 008.	Add Attachment