Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Rip	Date	Jun 24, 2013 12:19 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091312 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53TZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:FC:1E

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jun 25, 2013 11:03 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jun 25, 2013 11:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jun 25, 2013 11:03 AM	Did a scan, removed the threats.	Add Attachment
Katie Halvorson	Jun 24, 2013 12:19 PM	31 threat level 5 found on scan through spybot and when he tries to remove them it says it is difficult to remove and start from new with CD. Computer is functional but there is many threats on there. horseyh is username Computer is open all day.	Add Attachment