Service Request Ticket

Service Request Information

CONTACT	Name	Beck, Laura	Date	Jun 24, 2013 12:37 PM
	Department	The Research Institute	Phone	5413460598
	Location		Email	beckl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101086 (opens in a new window)	Bldg/Room	OFF Remote User
	Service Tag	H68ZFQ1	Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	H68ZFQ1	Location	Laura Beck, TRI-Eugene
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080174 installed as Office Pro Plus 2007, EndNote X5 WIN(upg) from P0081781, Adobe CS6 Design Std WIN from P0089412
	Wired NIC	BC:30:5B:DA:F7:3B

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jun 26, 2013 02:50 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jun 26, 2013 02:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Jun 26, 2013 11:24 AM	Task reassigned to Lori Burgeson.	Add Attachment
Katie Halvorson	Jun 26, 2013 11:24 AM	Called to check on the status. She is concerned the tech from U of O can do anything with the Adobe.	Add Attachment
Katie Halvorson	Jun 25, 2013 02:04 PM	Called to check on the status.	Add Attachment
Katie Halvorson	Jun 24, 2013 12:37 PM	She was sent a CD to load Pro on her computer and had it working for about 2 weeks. Now when she tries to use the PDF part of the Adobe it doesn't respond. She can open indesign and works just fine, but when she tries the PDF it doesn't respond at all. She has tried restarting her computer and still same issue. She is available through email and can be available by phone the rest of the day.	Add Attachment