Service Request Ticket - # 50888

Service Request Information

CONTACT Name DelloStritto, Mary Ellen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2013 11:32 AM
Department Behavioral Sciences Division Phone 89657
Location Email dellostm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101359[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 8YNKJQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2010 from P0080832 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DD:E0:EE

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jun 27, 2013 02:08 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jun 27, 2013 02:08 PM 
returned
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Katie Halvorson Jun 27, 2013 01:32 PM 
****This is an email****
I just received a voicemail about the AH computer
being ready to be returned to the office.
There is no advocate on duty right now. However,
you can call me at 8-8709 when you are ready to
deliver it and I will meet the staff person at AH
and let them in.
Thanks,
-Mary Ellen
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Adam Fyffe Jun 27, 2013 01:27 PM 
Left Vm
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Adam Fyffe Jun 26, 2013 02:45 PM 
I have comp now, will drop back off tomorrow 
between 12-5
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Katie Halvorson Jun 26, 2013 02:15 PM 
She is available till 4 today and not around till
next Wednesday.

88219 is the contact
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Adam Fyffe Jun 26, 2013 01:50 PM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Jun 26, 2013 01:50 PM 
Left VM
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Katie Halvorson Jun 26, 2013 11:32 AM 
When she tries to get on Word, or Excel, or
Powerpoint it gives a message that her software is
not activated and then a box pops up with
activation wizard.  When she tries to use the
internet to go forward it doesn't work and the
other option is to enter in username and password
but nothing is working.  She can use the
applications but doesn't know what it would be
stopping.  

She is around till 4.
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