Service Request Ticket - # 50893

Service Request Information

CONTACT Name Carpenter, Rachel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2013 02:12 PM
Department Business Services Phone 88267
Location Email carpentr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110830[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GH45V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:32:84

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Dyl Karbia Jun 27, 2013 10:37 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 27, 2013 10:37 AM 
Task reassigned to Self Resolved.
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Dyl Karbia Jun 27, 2013 10:37 AM 
I made a call earlier this morning regarding this
task.I was informed that they were able to figure
out the problem them self.At the moment Banner
works fine
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Katie Halvorson Jun 26, 2013 02:12 PM 
When she clicks on the Banner link in her Portal,
both IE and FireFox, it redirects to sunguard
higher education log in page.  She tried updating
her browser and restarting her computer but every
time she click on her Banner she goes to this
page.  It was working fine this morning but when
she got back from lunch she has been having
issues.  She has also tried on another computer
and got the same thing.

She is around till 5.  Tomorrow she is around all day.
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