Service Request Ticket

Service Request Information

CONTACT	Name	Passehl, Erin	Date	Jun 26, 2013 02:30 PM
	Department	Library & Media Services	Phone	88893
	Location		Email	passehle@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20121144 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4600DN Laser Printer
	Serial No.	XLT283505	Location	PDR
	Model	4600/DN	Hostname	hl-tsunit.wou.edu
	Notes	55ppm, Network, 1X550 Sheet Input Tray, Automatic Two-Sided Printing, 110V, 1200dpi x 1200dpi (B&W), 650sheet(s) Capacity / Legal (8.5 in x 14 in) IP: 140.211.112.41	Ink/Toner Refill	high capacity 106R01535 or standard capacity 106R01533
	Wired NIC	00:00:AA:D8:BE:E1

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jul 02, 2013 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 02, 2013 02:53 PM	duplexer wasn't in all the way	Add Attachment
Lori Burgeson	Jul 02, 2013 09:21 AM	Task reassigned to Laven Voth.	Add Attachment
Jared Petersen	Jul 01, 2013 10:17 AM	Left VM	Add Attachment
Katie Halvorson	Jun 26, 2013 02:30 PM	When she goes to print from the new printer, the area where it has the option to print double-sided is grayed out. It is not an option on her computer. She has tried restarting and is unaware if anyone else is having same problem. She used to be able to choose the option to print double sided but this week it keeps graying out. She is around for the rest of the day. Her computer number 20101430. HL-TSunit	Add Attachment