Service Request Ticket

Service Request Information

CONTACT	Name	Collins, Michael	Date	Jun 26, 2013 03:59 PM
	Department	Athletics	Phone	88051
	Location		Email	collinsm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120706 (opens in a new window)	Bldg/Room	RWEC 158
	Service Tag	FJ2QXW1	Description	Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
	Serial No.	fj2qxw1	Location	Julia Smith?
	CPU	Intel Core i7-3720QM(2.6GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010
	Wired NIC	E0:DB:55:E7:62:E4
	Wireless NIC	B8:76:3F:36:1D:5F
	Bluetooth NIC	20:16:D8:9B:92:CC

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Tricia Flaherty	Oct 04, 2013 12:26 PM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Tricia Flaherty	Oct 04, 2013 12:26 PM	it has been determined that all of Athletics is no longer GFA eligible and must purchase there own equipment as needed	Add Attachment
Tricia Flaherty	Jul 09, 2013 02:21 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	Jul 08, 2013 09:59 AM	Dale hold this laptop request as it appears that Athletics may no longer be GFA eligible	Add Attachment
Dale Goodell	Jun 27, 2013 04:01 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Jun 27, 2013 04:01 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Jun 26, 2013 03:59 PM	NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and delivered to Michael Collins in AD 302. The WOU # is 20120706. The old laptop's WOU # is 20080465. The laptop is located on the GFA shelf in the hallway.	Add Attachment