Service Request Ticket - # 50907

Service Request Ticket - # 50907

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Service Request Information

CONTACT	Name	Whitenack, Faye	Date	Jun 27, 2013 09:07 AM
	Department	Business Services	Phone	88172
	Location		Email	whitenaf@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110835 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GDZ4V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:31:32

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Tracking

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Aug 07, 2014 11:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Aug 07, 2014 11:21 AM	Went over there and everything is working fine.	Add Attachment
Vikas Sharma	Aug 07, 2014 08:18 AM	Left VM	Add Attachment
Vikas Sharma	Aug 07, 2014 08:03 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	Aug 06, 2014 04:58 PM	Task reassigned to UCS Tech.	Add Attachment
Dale Goodell	Aug 22, 2013 02:36 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Aug 22, 2013 02:36 PM	In the virtual machine, I installed \\krusty\buzz \\krusty\mozart without success. Next, I want to try installing these two printers as local TCP/IP printers. Due to our vacation schedules, I won't work on this again until after Labor Day.	Add Attachment
Jared Petersen	Jul 01, 2013 11:11 AM	Task reassigned to Dale Goodell.	Add Attachment
Jared Petersen	Jul 01, 2013 11:10 AM	Dave McEvilly gave her a work around. Dale is going to take it from there.	Add Attachment
Katie Halvorson	Jun 27, 2013 03:23 PM	Called to check on the status. Said she has a bunch of reports to run and has been waiting to hear from someone.	Add Attachment
Katie Halvorson	Jun 27, 2013 09:07 AM	She's on BiQuary virtual machine and tries to send print job to BO-BUZZ and BO-Lightyear and she gets an error that says unable to start print job. She knows that Buzz and Lightyear are working today because she printed from them earlier. She gets to the program by a link on her computer and is not able to add anymore printers to her print list in this virtual machine. She is around all day.	Add Attachment