Service Request Ticket

Service Request Information

CONTACT	Name	McMahan, Ethan	Date	Jun 27, 2013 09:51 AM
	Department	Behavioral Sciences Division	Phone	88634
	Location		Email	mcmahane@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100180 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	49C9NM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007, HLM 7 WIN license from VISA2012003381
	Wired NIC	B8:AC:6F:8C:05:15

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Jul 10, 2013 02:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Jul 10, 2013 02:21 PM	Installed HLM 7.	Add Attachment
Jared Petersen	Jul 10, 2013 02:19 PM	Task reassigned to Jared Petersen.	Add Attachment
Katie Halvorson	Jul 08, 2013 09:27 AM	He is available everyday this week from 130-4pm except today.	Add Attachment
Jared Petersen	Jul 08, 2013 08:34 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Jared Petersen	Jul 08, 2013 08:08 AM	Left VM	Add Attachment
Dyl Karbia	Jul 05, 2013 11:01 AM	Left VM	Add Attachment
Jared Petersen	Jul 03, 2013 10:26 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katie Halvorson	Jul 03, 2013 08:39 AM	Anytime next week from 1-4 he is available.	Add Attachment
Jared Petersen	Jul 03, 2013 08:15 AM	Left VM	Add Attachment
Adam Fyffe	Jul 01, 2013 01:36 PM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Jun 28, 2013 09:47 AM	left vm	Add Attachment
Adam Fyffe	Jun 27, 2013 09:52 AM	Task reassigned to Adam Fyffe.	Add Attachment
Tricia Flaherty	Jun 27, 2013 09:51 AM	installer and activation key can be found at T:\HLM\HLM7 FYI he has several other installs of this same app from previous orders on grant funded stations but this license will go on his primary office desktop which is a Optiplex 960 SFF W#20100180	Add Attachment