Service Request Ticket - # 50918

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2013 09:52 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101443[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44YSJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, TRASFERRED to new CPU W#20141151 SR59555 MAR2016: Acrobat Pro v9 from P0072036(originally transferred from W#20070138)

Wired NIC 78:2B:CB:A6:4C:4C

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jun 28, 2013 02:49 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jun 28, 2013 12:43 PM 
waiting for an email back
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Adam Fyffe Jun 27, 2013 12:28 PM 
it scans to a folder on the desktop as a PDF, 
they can add printers through \\krusty and print 
normally.  Don't print from software
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Katie Halvorson Jun 27, 2013 11:44 AM 
-HL-ref*
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Katie Halvorson Jun 27, 2013 11:43 AM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Jun 27, 2013 11:43 AM 
The printer listed on the print list for this
software (HL-refwest)gives an error and doesn't
allow to print.  He would like someone to clear
the printers and re-add the appropriate ones
-HL-refwest color
-HL-refwest
-HL-red
-HL-ref color
-HL-community users
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Adam Fyffe Jun 27, 2013 10:55 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jun 27, 2013 10:55 AM 
working now, reinstalled drivers
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Adam Fyffe Jun 27, 2013 09:53 AM 
Task reassigned to Adam Fyffe.
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Katie Halvorson Jun 27, 2013 09:52 AM 
Computer in copy center has software that won't
let anyone save or print anything.  Error says
they don't have user privileges to save or print
anywhere.  Techs started to take a look but wasn't
sure what the outcome was and still not working. 
Microfilm is the kind of software on this computer.
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