Service Request Ticket

Service Request Information

CONTACT	Name	Silva, Jaime	Date	Jun 28, 2013 09:45 AM
	Department	Student Health & Counseling Center	Phone	88396
	Location		Email	silvaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120416 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HLWVWV1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	HLWVWV1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 21010 from P0087260
	Wired NIC	90:B1:1C:65:37:32

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Dyl Karbia	Jul 01, 2013 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jul 01, 2013 02:54 PM	Task reassigned to Self Resolved.	Add Attachment
Jared Petersen	Jul 01, 2013 10:06 AM	Got a hold of the receptionist, said that he would call back when he was available.	Add Attachment
Adam Fyffe	Jun 28, 2013 10:37 AM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Jun 28, 2013 10:36 AM	Went by at around 10:15 and waited 10 mins to finish phone call before I left.	Add Attachment
Adam Fyffe	Jun 28, 2013 10:13 AM	88844 is Trish Guy's phone number	Add Attachment
Adam Fyffe	Jun 28, 2013 09:53 AM	Task reassigned to Adam Fyffe.	Add Attachment
Shandelle Plasker	Jun 28, 2013 09:45 AM	Trish Guy called in for Jaime silva. He is not on campus at this time but his speaker on his computer is not working at all. Trisha did not no if it was the left or the right one. Trisha is here 8AM-5PM and on lunch from 1PM-2PM Contact her at 88313	Add Attachment