Service Request Ticket - # 50947

Service Request Information

CONTACT Name Hernandez-Hunter, Anna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2013 10:00 AM
Department Multicultural Student Services Phone 88195
Location Email hernana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090553[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. Upgr71LPFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:75:17:A6

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jun 28, 2013 04:14 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 28, 2013 04:14 PM 
With the series of trouble shooting done on the
machine. I realized that the power supply in the
system unit was bad. I replace the bad power
supply with a new one. Now the machine works just
fine.
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Adam Fyffe Jun 28, 2013 10:09 AM 
Task reassigned to Dyl Karbia.
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Shandelle Plasker Jun 28, 2013 10:00 AM 
Her computer at first would not let her log onto
her remote desktop. I had her restart her computer
and now it will not turn on. The power says it is
on but it is not showing anything.

 Available 8AM -2PM
Someone will be in there after 2PM that could let
you in as well.
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