Service Request Ticket - # 50948

Service Request Information

CONTACT Name Cooper, Cindy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2013 10:31 AM
Department Financial Aid Phone 88793
Location Email cooperc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100431[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB891250E Location PDR

Model P3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, PRINTER MAINT: Xerox Phaser 3600 fuser unit 110volt part#126N00324 from VISA2012003442 MAY2013 SR50471, Xerox Phaser 3600 fuser unit 110volt part#126N00324 from VISA2013003538 JULY2013 SR50948, Phaser ELAunit, transHldrBrkt & ELAUnitRei from VISA2013003653 SR50948 AUG2013, Xerox 3600 Transfer Roller#022N02353 from VISA2013003558 JULY2013 SR50948 Ink/Toner Refill

Wired NIC 00:00:AA:BE:4C:C9

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Sep 09, 2013 04:27 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 09, 2013 04:27 PM 
Set up with the new printer
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Sarah Pettigrew Sep 09, 2013 03:59 PM 
Status changed from (5) Completed to (1) Pending
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Sarah Pettigrew Sep 09, 2013 03:59 PM 
Replacement printer for W# 20130331[Edit Inv] is ready on the counter in 
ITC 008.
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Megan Thibeault Sep 05, 2013 03:32 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 05, 2013 03:32 PM 
Printer is set up locally and working just fine :)
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Sarah Pettigrew Sep 05, 2013 01:44 PM 
NEW EQUIP SETUP: A network Xerox printer needs to be setup and 
delivered to Cindy Cooper in AD 307. The WOU # is 20130331[Edit Inv]. The 
printer is ready on the counter in ITC 009.
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Megan Thibeault Sep 04, 2013 08:02 AM 
Printer came in, waiting for w# tags. Should be
delivered today.
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Megan Thibeault Aug 09, 2013 08:02 AM 
The printer is still not fixed, with what we have
already spent its not worth purchasing more parts.
Cindy will be receiving a new Xerox Phaser 3320.
PR#7211
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Megan Thibeault Jul 18, 2013 10:26 AM 
PR# 7157-roller
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Megan Thibeault Jul 08, 2013 10:27 AM 
****This is an email****
Megan,

Thanks for the update, I am fine using my other
printer till the other one is fixed.

Thanks,

Cindy
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Megan Thibeault Jul 08, 2013 10:27 AM 
****This is an email****
Good Morning Cindy,

I have put in a purchase request for some new
parts for your printer. I should have these parts
by the end of the week. Hopefully you can do
everything you need with the other big printer.
Please let me know if it's an issue to have your
printer until I receive the parts.

Thanks,
Megan
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Megan Thibeault Jul 05, 2013 02:50 PM 
PR#7133
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Megan Thibeault Jul 05, 2013 02:50 PM 
The printer needs a new maintenance kit, I took it
apart to find the lost post in the machine. The
printer continues to jam, needs a new transfer
roll for this to not happen anymore.
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Dyl Karbia Jul 01, 2013 09:09 AM 
Task reassigned to Megan Eichler.
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Shandelle Plasker Jun 28, 2013 10:31 AM 
Her printer is making a loud squeaky noise every
time she prints. Keeps getting louder the more she
prints.

Available Monday-Friday   8AM-5PM at lunch 12:30PM
to 1:30PM
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