Service Request Ticket - # 50963

Service Request Information

CONTACT Name Plec, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2013 01:46 PM
Department Humanities Division Phone 88819
Location Email plece@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20100663[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple MacBook Pro with Apple Protection Plan
Serial No. C17FD7NLDH2G Location ?

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS Unknown Software MS Office for MAC 2011 from P0079025

Wired NIC C8:2A:14:1A:1B:58


Wireless NIC E0:F8:47:2D:C6:B6


Bluetooth NIC E0:F8:47:2D:C6:B7


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact saryal09@wou.edu 88935

Tracking

Entered by Date Memo
Samrid Aryal
Email

Public

Entered by Date Memo
Samrid Aryal Jul 10, 2013 03:06 PM
Status changed from (1) Pending to (5) Completed
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Samrid Aryal Jul 10, 2013 03:06 PM
Outgoing mail server was configured differently. I
updated it to the correct one "smtp.gmail.com"
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Samrid Aryal Jul 10, 2013 02:00 PM
Task reassigned to Samrid Aryal.
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Katie Halvorson Jul 09, 2013 05:01 PM
She dropped off her computer at the front and
would like it looked at tomorrow so she can
possibly pick it up in the afternoon.  Computer is
up at SRD.
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Jared Petersen Jul 08, 2013 08:38 AM
Left VM
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Samrid Aryal Jul 03, 2013 01:19 PM
left a VM
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Katie Halvorson Jul 02, 2013 09:32 AM
She is in her office now till 11.
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Katie Halvorson Jul 01, 2013 01:46 PM
When she gets on her mail and tries to send mail
only she gets an error that says cannot send
message using server wou mail.  She can get mail
in her inbox, just not out.  I tried going through
the tips and tricks on our UCS page and everything
seems to be set up ok.  She has restarted the
computer.  She gets same error for everything she
sends out.

She is around today but would like some contact if
it is going to be looked at.  Tomorrow same deal.
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