Service Request Ticket

Service Request Information

CONTACT	Name	Quiring, Sandy	Date	Jul 02, 2013 10:23 AM
	Department	Human Resources	Phone	88141
	Location		Email	quirings@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091323 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53RYJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro (ITC311 image),Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license
	Wired NIC	B8:AC:6F:83:FC:14

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jul 02, 2013 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jul 02, 2013 02:54 PM	Uninstalled and reinstalled Java 7 version on the machine and enable the plugins on fire fox.	Add Attachment
Dyl Karbia	Jul 02, 2013 01:19 PM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Jul 02, 2013 10:24 AM	Tried to have her uninstall Java 7 and install 6 and she would like some assistance please.	Add Attachment
Katie Halvorson	Jul 02, 2013 10:24 AM	It's not showing Java 6 at all. I think I need someone to come look at it, #20091323. Thanks	Add Attachment
Katie Halvorson	Jul 02, 2013 10:23 AM	**This is an email** It tells me that the plug in is vulnerable and needs to be updated. I download the update but it doesn't activate.	Add Attachment
Katie Halvorson	Jul 02, 2013 10:23 AM	**This is an email** I can't get into Banner, it keeps asking for the Java 7 plugin, but when I try to install it I'm just taken part of the way through the process. -- Sandy Quiring Payroll Office 503-838-8141	Add Attachment