Service Request Ticket - # 50981

Service Request Information

CONTACT Name Holmes, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 03, 2013 01:16 PM
Department College of Education Phone 88731
Location Email holmesh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100258[Edit Inv] (opens in a new window) Bldg/Room RWEC 159
Service Tag 9NV64K1 Description Dell Studio 1458 laptop,1.73-2.93GHz,6M
Serial No. 9NV64K1 Location Heather Holmes

CPU Unknown


OS Unknown Software WIN 7 Ultimate w/ WIN XP Mode, Microsoft Office PRO Plus 2010 Win from P0077114 installed as Office Pro Plus 2007, ***TRANSFER to W#20100377 NOV2013***Pinnacle Studio HD Ultimate Coll. from VISA2010001842,Camtasia Studio v7/Snagit v10 bundle from VISA2010001843, Adobe Acrobat PRO v9 Win License from P0076844, Adobe Photoshop Extended CS5 Win from P0076844

Wired NIC 00:24:E8:84:A5:7F


Wireless NIC C0:CB:38:23:04:AA

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jul 10, 2013 09:22 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jul 09, 2013 02:10 PM 
at the front desk to be picked up
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Adam Fyffe Jul 09, 2013 12:38 PM 
updated programs, ran windows update, cleaned out 
inside.  Isn't over heating, had on all day
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Lori Burgeson Jul 09, 2013 06:41 AM 
Task reassigned to Adam Fyffe.
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Lori Burgeson Jul 09, 2013 06:41 AM 
I need any error messages you are receiving,
diagnostic lights or beeps, and any
troubleshooting you've done before I can warranty
parts.  I also need the exact part - CPU fan,
graphics card with fan?
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Adam Fyffe Jul 08, 2013 11:22 AM 
Task reassigned to Lori Burgeson.
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Adam Fyffe Jul 05, 2013 01:32 PM 
probably need a new fan
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Adam Fyffe Jul 05, 2013 12:48 PM 
Task reassigned to UCS Tech.
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Adam Fyffe Jul 05, 2013 12:48 PM 
ran some updates along with installing and 
running virus scans due to there not being one.  
Still overheats after about 30 mins.
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Adam Fyffe Jul 05, 2013 09:19 AM 
Task reassigned to Adam Fyffe.
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Katie Halvorson Jul 03, 2013 01:16 PM 
She brought in her computer and said that it over
heats and the fan turns off and eventually the
computer shuts down.

Computer is back with the techs.

724-288-4868
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