Closing this task.  Replacement computer, WOU #
20100678, delivered to Rip on 8/15/2013.  New
machine will be placed into service when Mike Ross
gets back from vacation, as specialized software
needs to be installed.  Old machine will remain in
service until that time.

Task reassigned to UCS Tech.

Mike Ross, Dale Goodell, and the Rec-Track representative are upgrading the HWC computers to Windows 7 
which removed the problem with the screens. However, the previous issue with the amber blinking 3 and 4 
lights is now back. It occasionally works, but it doesn't work the majority of the time. Replacing the power 
supply, CMOS battery, and RAM did not solve the problem. It looks like we've narrowed it down to 
motherboard at this point. Lori Burgeson has warranteed the motherboard and it should arrive Thursday.

Instead of placing this computer back at the front desk, Mike Ross decided to take a computer from the 
computer station behind the front desk to use for the front desk Rec-Track system. The broken one that I'm 
working on will fill that empty slot at the computer station once the motherboard has been replaced.

Once the motherboard has been replaced, we are to bring it back to the computer station but not plug it in.

Task reassigned to Laven Voth.

****This is an outgoing email****
Rip,

Sorry I haven't contacted you in a while. I've been talking with 
Dale Goodell and some of the other people in our department 
regarding what to do to resolve your issue with the front desk 
computer and we've come to the conclusion that we have two 
options.

The first is to re-image the computer and re-setup Rec Track 
and your other specialized software. Unfortunately, no one really 
knows how the Health and Wellness Center computers were set 
up because the people that originally did it are no longer 
working for the university. There's no telling how long this might 
take us.

The second is to wait until August. Dale tells me that some Rec 
Track people are coming out for three days in August to 
determine whether or not the computers in the HWC can be 
upgraded to Windows 7 and help facilitate in that if the 
computers are eligible. If we can upgrade them (which is looking 
to be very likely), we can resolve the issue then. In our opinion, 
this is the better of the two options.

Let me know what you would like to do.

Thank you,

Jared Petersen
Student Computer Technician

Task reassigned to UCS Tech.

Went over, the display settings on ATI Catalyst Control Center wasn't saving the duplicate display settings they needed. Tried creating an 
individual profile but it failed to start up with the system - you had to manually activate it. This wasn't an acceptable solution.

Online forums indicated that many others had this issue but very few successes in solving it. A common suggestion was to uninstall and 
reinstall the software. I uninstalled it but when I went to install it, it gave me an "install packaged failed to install" error message. I tried 
different versions of it and the display drivers that accompany from both Dell and AMD with Laven but we weren't able to get it to work.

We thought that the reason that it wasn't installing was due to the fact that the program still thought it was installed (it did still have files in 
the Program Files folder). We ran Revo Uninstaller and CCleaner and managed to delete quite a few of the items except for a few. We still are 
unable to delete those.

We found that once the display drivers and Catalyst Control Center were uninstalled, the monitors were duplicating the display as desired. 
We were just going to leave it as is since the original problem was solved, but unfortunately, another was created. The resolution is too low 
(1460? X ???) to display the program the HWC uses to let people through the security gate. I think we absolutely need the Catalyst Control 
Center in order to get the machine to function as desired, but we still can't install the darn thing.

On another note, the gate software on this computer is having issues as well now, so Rip Horsey is going to call them around 1:15 PM today 
to see if they can get that working. I will rejoin them then to see if we can get both issues resolved.

whoever I sent over there real fast, can you go
back over and change the setting and figure out
how to save it as well.  Thanks!

Status changed from (5) Completed to (1) Pending

Status changed from (1) Pending to (5) Completed

The 3 & 4 diag lights are blinking amber.  The
computer is not powering on and the button in the
back of the PSU did not power on the computer. 
Replaced the power supply and it fired right up. 
Warrantying the old power supply.