Service Request Ticket - # 50992

Service Request Ticket - # 50992

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Service Request Information

CONTACT	Name	Hendrickson, Angela	Date	Jul 08, 2013 10:14 AM
	Department	Center for Academic Innovation	Phone	88042
	Location		Email	hendrica@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20110988 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell P2210, Widescreen 22inch monitor w/ soundbar
	Serial No.	CN06H6FX7444523SA8LM	Location	PDR

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Aug 22, 2013 10:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 08, 2013 04:26 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Jul 08, 2013 04:23 PM	Task reassigned to Dale Goodell.	Add Attachment
Katie Halvorson	Jul 08, 2013 02:04 PM	**This is an email** I hate to be a nag about this, but I really need to get Adobe working on my computer ASAP. I can't meet project deadlines because of this problem!	Add Attachment
Adam Fyffe	Jul 08, 2013 01:18 PM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Jul 08, 2013 11:21 AM	Task reassigned to Adam Fyffe.	Add Attachment
Jared Petersen	Jul 08, 2013 11:00 AM	Priority changed from (4) Moderate Priority to (2) High Priority.	Add Attachment
Jared Petersen	Jul 08, 2013 10:50 AM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Katie Halvorson	Jul 08, 2013 10:14 AM	**This is an email** I forgot to stress that the ability to open PDFs is really vital for me, so I hope this is high priority. I have a project due tomorrow that requires I be able to use Adobe. Thanks!	Add Attachment
Katie Halvorson	Jul 08, 2013 10:14 AM	**This is an email** No, it won't let me clear anything. In the Quarantine Manager under Available actions, it says insufficient rights, contact Adminstrator. My computer also just quit opening PDFs (it worked first thing this morning), so I'm not sure if it's related. I restarted my computer and the PDFs still aren't working. There are still files in the Quarantine Manager, but I'm not getting all the popups again so far. So I do need something to come fix both of those issues. The # is 20110988.	Add Attachment
Katie Halvorson	Jul 08, 2013 10:14 AM	**This is an email** I keep getting popups that say... Threat detected by Sophos.... telling me something is moved to quarantine. When I go to the Quarantine Manager, I can't do anything because I'm not an administrator. Is there something I can do to stop getting these annoying popups all day?	Add Attachment