Service Request Ticket - # 50995

Service Request Information

CONTACT Name Troyer, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 08, 2013 11:01 AM
Department Humanities Division Phone 89123
Location Email troyerr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121134[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HF3GGX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. HF3GGX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090339 downgraded to Office Pro Plus 2010

Wired NIC B8:CA:3A:85:B9:6E


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Oct 24, 2013 09:32 AM
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jul 08, 2013 04:29 PM
Task reassigned to Dale Goodell.
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Dale Goodell Jul 08, 2013 04:29 PM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Jul 08, 2013 11:27 AM
****This is an email****
You should check with Julie Harding @8-8807; she
is now over in APS working for David McDonald. 
Rob Troyer is now only 1/2 time Humanities and 1/2
time Director of the Office of International
Student Academic Support and Rob Troyer's office
is now over there with them  (just like Kat
Schmict is 1/2 time Humanities and 1/2 time WR
Center Director) so I would think he would print
wherever Julie and David print to if it's a
net-worked printer.  So, check with Julie.
 
But I'd still have your computer tech set him up
ALSO for printing at our HUM-Manatee printer for
possible printing for the Humanities side of his
job, should he want to do that.
 
Debbie
 
 

 
On Mon, Jul 8, 2013 at 11:06 AM, Tricia Flaherty
 wrote:
- hide quoted text -

    Hello Debbie,

    I have talked with Rob Troyer this morning
about getting his computer into the tech's Service
Request list.  It appears the previous occupant
left a Brothers (non-WOU) printer in the office
which we are not sure of the ownership of so we
won't be setting it up.  It is non-standard as
well so not something we would have purchased for
campus use. 

    This brought up an important question though
about where he should be set up for printing as he
appears to be remote from your normal faculty.  Do
you have any ideas that I can pass along to the
tech for printer setup?  His service request # for
the setup of his workstation is SR#50995.



    Tricia Flaherty

    On 7/1/13 3:51 PM, Debbie Braun wrote:
>     Rob Troyer's new offiice in APS 414 is now
available for you to install the new computer
equipment.  I don't have keys for his office, so I
guess you'll have to contact Julie Harding for
access to APS 414.  Would you please let me know
when this can be done?
>      
>     Debbie
>     Humanities
>      

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Sarah Pettigrew Jul 08, 2013 11:01 AM
NEW EQUIP SETUP: A Dell computer and two monitors need to be setup and delivered to 
Rob Troyer in APSC 414. There is also an ergo keyboard that needs to go with the 
computer and monitors. 

The WOU # for the computer is 20121134[Edit Inv]. The monitors' WOU #s are 20121135[Edit Inv] and 
20121136[Edit Inv].

The computer, monitors, and keyboard are located on the counter in ITC 008. 
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