Service Request Ticket

Service Request Information

CONTACT	Name	Lab Attendant, APSC	Date	Jul 08, 2013 11:09 AM
	Department	University Computing Solutions	Phone	88069
	Location		Email	printerpaper@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090172 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	hfl0wh1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:33:62:D8

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Adam Fyffe	Jul 17, 2013 02:50 PM	Task reassigned to Self Resolved.	Add Attachment
Adam Fyffe	Jul 17, 2013 02:50 PM	Task reassigned to Self Resolved.	Add Attachment
Adam Fyffe	Jul 17, 2013 02:50 PM	going to switch out comps. ill have it on my desk until we do	Add Attachment
Adam Fyffe	Jul 15, 2013 10:22 AM	needs a new power supply	Add Attachment
Adam Fyffe	Jul 09, 2013 02:05 PM	I have 20090172, has a bad network card or other issue. 20090176 was able to start by pressing button on the back of power supply	Add Attachment
Adam Fyffe	Jul 08, 2013 11:21 AM	Task reassigned to Adam Fyffe.	Add Attachment
Shandelle Plasker	Jul 08, 2013 11:09 AM	In lab ED 111 There are two computers that will not turn on. I made sure that everything was plugged in correctly. When I push the power button a number 3 comes up flashing for a brief second. The two computers are: wou#20090172 wou#20090176	Add Attachment