Service Request Ticket - # 50997

Service Request Information

CONTACT Name Zampich-Gibbs, Adria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 08, 2013 11:20 AM
Department International Education & Development Phone 88161
Location Email zampicha@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100668[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro with Apple Protection Plan
Serial No. C17FD7MUDH2G Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS Unknown Software Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0079025

Wired NIC 10:9A:DD:63:78:C2


Wireless NIC E0:F8:47:2D:99:FE


Bluetooth NIC E0:F8:47:2D:99:FF

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jul 11, 2013 08:27 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jul 11, 2013 08:27 AM 
While troubleshooting the Mac laptop I realize
that there was some issue with a system file been
corrupt. In so doing I re-image the machine and
did the necessary updates that need to keep the
machine running on our network.
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Megan Thibeault Jul 08, 2013 02:33 PM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Jul 08, 2013 11:20 AM 
Mac is not starting up.  It turns on and just
spins and never does anything.  Computer is
sitting up front.  Contact is either Adria or
Ermie Buncal (his computer).
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