Service Request Ticket

Service Request Information

CONTACT	Name	Guthrie, Marshall	Date	Jul 08, 2013 01:00 PM
	Department	Student Enrichment Program	Phone	88168
	Location		Email	guthriem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080428 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	6Y96JH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 from P0067910, MS WIN 8 Pro upgrade from P0090572 downgraded to WIN7PRO July2013
	Wired NIC	00:21:70:B1:E6:12
	Wireless NIC	00:21:5C:7D:6F:85

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Sep 12, 2013 08:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Sep 12, 2013 08:21 AM	Delivered.	Add Attachment
Katie Halvorson	Sep 11, 2013 04:55 PM	Called and left a vm saying the computers can be delivered anytime between 8 and 5.	Add Attachment
Craig Reno	Sep 11, 2013 04:11 PM	Imaged and ready to deliver. Left voicemail asking when I can drop them off.	Add Attachment
Craig Reno	Sep 11, 2013 08:14 AM	Task reassigned to Craig Reno.	Add Attachment
Tricia Flaherty	Sep 10, 2013 04:57 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Sep 10, 2013 04:57 PM	These laptops had new batteries installed and WIN 7 Pro upgrades purchased at end of fiscal year and will need to be set up for student checkout in SEP running Windows 7 and Office 2007 Pro Plus	Add Attachment
Sarah Pettigrew	Jul 08, 2013 01:00 PM	NEW EQUIP SETUP: Five Dell laptops need to be setup and delivered to Marshall Guthrie in APSC 201. The WOU #s are 20080428, 20080427, 20080425, and 20080424, 20080423 The laptops are in black cases(ignore the written numbers on the cases, they are used so the numbers are different from the WOU #s of the laptops) and are located on the shelf in ITC 009.	Add Attachment