Service Request Ticket

Service Request Information

CONTACT	Name	Murphy, David	Date	Jul 08, 2013 02:31 PM
	Department	Criminal Justice	Phone	88410
	Location		Email	murphyd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20111082 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	3slwfs1	Location	PDR
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	D4:BE:D9:37:BD:67
	Wireless NIC	8C:70:5A:6D:2A:10
	Bluetooth NIC	9C:B7:0D:EE:6D:81

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jul 10, 2013 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jul 10, 2013 02:53 PM	Replaced the keyboard and hand rest/trackpad. Tested functionality and everything worked well. David will let me know if he experiences any other hardware-related issues related to his spill. I have emailed him letting him know his laptop is ready for pickup at his convenience.	Add Attachment
Lori Burgeson	Jul 09, 2013 10:22 AM	Task reassigned to Lori Burgeson.	Add Attachment
Katie Halvorson	Jul 09, 2013 10:05 AM	Today he is available now till whenever you can get there. He is desperate he said.	Add Attachment
Jared Petersen	Jul 09, 2013 09:06 AM	Left VM	Add Attachment
Katie Halvorson	Jul 08, 2013 02:32 PM	541-349-8741 is another number as well	Add Attachment
Katie Halvorson	Jul 08, 2013 02:31 PM	He spilled liquid on his laptop and turned it off and let it dry out. Now it turns on just fine but some keys and track pad don't work. For example A key makes an F or 4. No response from track pad. He is in at 9 tomorrow and going on vacation Wednesday so would like it looked at tomorrow.	Add Attachment