Service Request Ticket - # 51005

Service Request Information

CONTACT Name Hendrickson, Dorothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 08, 2013 02:44 PM
Department Registrar’s Office Phone 88932
Location Email hendrid@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20050249[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet 4250dtn #TB372ll/a
Serial No. CNDXC21440 Location PDR

Model #TB37211/a Hostname itc104.wou.edu
Notes IP: 140.211.114.77 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:13:21:26:A6:28


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public

Entered by Date Memo
Jared Petersen Jul 09, 2013 10:47 AM
Status changed from (1) Pending to (5) Completed
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Jared Petersen Jul 09, 2013 10:46 AM
Left VM notifying her that it's good to go.
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Jared Petersen Jul 09, 2013 10:46 AM
Cleared up the error by clearing some paper jams from both the 
front and rear doors of the printer. Had it finish up the jobs it 
had stockpiled up using already used paper (faster than clearing 
out the print jobs one by one) and tested it to make sure it 
worked on two of the lab computers. Everything's good to go.
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Jared Petersen Jul 09, 2013 09:19 AM
Task reassigned to Jared Petersen.
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Jared Petersen Jul 09, 2013 09:18 AM
Printer is in ITC 104. Dorothy is not a regular user of the printer, 
she was just checking the labs to prepare for SOAR. The error 
message mentioned below appeared on the printer itself, not a 
printed out page. She's not sure if the error is on the printer's 
end or the computer. Just in case, the computer is the first one 
as you walk in, in the middle aisle facing the door.

Will keep her updated.
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Katie Halvorson Jul 08, 2013 02:45 PM
itc-104 printer.  The HP one in there
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Katie Halvorson Jul 08, 2013 02:44 PM
She tried test printing and worked fine but after
the print job the printer screen has an error that
says "49.235F".  She isn't sure if the print jobs
are going through anymore.
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