Service Request Ticket

Service Request Information

CONTACT	Name	Henkels, Mark	Date	Jul 08, 2013 03:38 PM
	Department	Social Science	Phone	88544
	Location		Email	henkelm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120661 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C1MK714CDV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0088808
	Wired NIC	10:DD:B1:AA:41:DF
	Wireless NIC	4C:8D:79:EC:10:4C
	Bluetooth NIC	4C:8D:79:EC:10:4D

TECHS	Submitted by	Paul Lambert	Contact	lambertp@wou.edu	88003
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 07, 2014 02:26 PM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Dale Goodell	Oct 21, 2013 10:53 AM	Status changed from (5) Completed to (4) On Hold	Add Attachment
Dale Goodell	Oct 21, 2013 09:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 11, 2013 08:50 AM	Priority changed from (1) Highest Priority to (2) High Priority.	Add Attachment
Dale Goodell	Jul 11, 2013 08:49 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Dale Goodell	Jul 11, 2013 08:33 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Jul 11, 2013 08:33 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Jul 08, 2013 03:38 PM	NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and delivered to Mark Henkels in HSS 231A. Mark is moving to this office on July 17th and would like the replacement to happen at that time. He would also like a spare 19" display and USB keyboard/mouse for advising purposes. The WOU# of the MacBook is 20120661. The old WOU # of the Dell laptop is 20080851. The MacBook is located on the GFA shelf in the hallway.	Add Attachment