Service Request Ticket - # 51008

Service Request Ticket - # 51008

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Glasenapp, Gary	Date	Jul 09, 2013 07:48 AM
	Department	The Research Institute	Phone	88771
	Location		Email	glaseng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20120227 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iPad with Wi-Fi 32GB - Black #MC706LL/A
	Serial No.	DYTJ6HEXDJ8R	Location	PDR
	CPU	1GHz dual-core Apple A5
	OS	iOS 5	Software
	Wireless NIC	B0:65:BD:EA:24:73
	Bluetooth NIC	B0:65:BD:EA:24:74

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Jul 09, 2013 08:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Jul 09, 2013 08:56 AM	Good to go. Dropped off both iPads with the users.	Add Attachment
Jared Petersen	Jul 09, 2013 08:50 AM	Set up Google Drive on Gary's iPad. Dana's VMware View app wasn't even configured. I just set it all up and it worked.	Add Attachment
Jared Petersen	Jul 09, 2013 08:37 AM	Looks like Gary had the connection portion of the VMware View application set up incorrectly. I deleted all of the settings and got it configured properly works fine now. Moving on to Google Drive next.	Add Attachment
Jared Petersen	Jul 09, 2013 08:35 AM	Gary mentioned wanting the get the Google Drive app installed and set up on his iPad as well. Dana Bleakely (located two doors down from Gary; 503-838- 8496) was having the same issue as Gary so I decided to take her iPad back as well and add it to this task. It is with Gary's iPad on my desk in ITC 009.	Add Attachment
Jared Petersen	Jul 09, 2013 08:32 AM	Picked up his iPad and brought it with me back to the office. Is now at my desk in ITC 009.	Add Attachment
Katie Halvorson	Jul 09, 2013 07:49 AM	**This is an email** It is Gary's ipad that was having the problem. Mandy shared the app with us and it worked for me but not for him. - Thanks Debbie Kenyon	Add Attachment
Katie Halvorson	Jul 09, 2013 07:49 AM	**This is an email** The user name is glaseng and his wou ID number on his iPad is 20120227 Debbie Kenyon	Add Attachment
Katie Halvorson	Jul 09, 2013 07:48 AM	**This is an email** Jared showed Mandy how to use this app but when we were sharing it, we were having problems with one user - glaseng. It keeps saying "the desktop sources for this desktop are not responding. Please try connecting to this deskstop again... So any help would be appreciated. Debbie Kenyon	Add Attachment