Service Request Ticket - # 51032

Service Request Information

CONTACT Name Osborn, Cristina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 09, 2013 03:15 PM
Department Student Enrichment Program Phone 88550
Location Email osbornc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040974[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. CJ42P71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053186

Wired NIC 00:12:3F:D1:4D:F6


Wireless NIC 00:12:F0:87:FD:46

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jul 11, 2013 12:07 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jul 11, 2013 12:07 PM 
Task completed with the various machine...
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Dyl Karbia Jul 11, 2013 11:52 AM 
Re-image the machine with the WOU #20091627[Edit Inv].Did
all the updates that enable the machine run on our
network.
The machine with WOU #20040974[Edit Inv] that couldn't load
window had some issue with the system file been
corrupt. Re-image the system was able to resolve
the problem.
The machine with WOU #20050194[Edit Inv] was re-image and
bind to the (WOU) domain and did some necessary
updates to enable user login with their specific
user accounts.Was able to get the WIFI working on
the system.
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Dyl Karbia Jul 10, 2013 02:03 PM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Jul 10, 2013 09:01 AM 
****This is an email****
20091627[Edit Inv]
Requires username Student and password Stud3nt! We
would like to be able to login with our own
usernames. Please allow this to connect wirelessly
as well.

I won't have the other laptop until after a staff
brings it back on her lunch hour.


Cristina Osborn
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Katie Halvorson Jul 09, 2013 03:15 PM 
****This is an email****
Hello,
We have 2 laptops that need to be looked at. I
understand that these are very old, but if we
could get them to work it would be great to
continue to check these out to our students.

20040974[Edit Inv] will not allow us to login. When I press
the start button, it goes to a black screen that
says "Windows could not start because the
following file is missing or corrupt:
\WINDOWS\SYSTEM32\CONFIG\SYSTEM"

20050194[Edit Inv] will connect to the internet using an
ethernet cable, but it is very slow. Also, it
requires the user name Student. Can you also
change this to just our regular username?

Would it be possible to have both of these laptops
connect wirelessly?

Thank you,

Cristina Osborn
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