Service Request Ticket

Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Jul 10, 2013 08:46 AM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101147 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55NPFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:B2:37

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	kernanb@wou.edu	88000

Entered by	Date	Memo
Bill Kernan			Email Public
Entered by	Date	Memo
Mike Ross	Jul 15, 2013 10:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Mike Ross	Jul 15, 2013 10:43 AM	Added K. Witwer to the correct role.	Add Attachment
Lori Burgeson	Jul 11, 2013 02:17 PM	Task reassigned to Bill Kernan.	Add Attachment
Lori Burgeson	Jul 11, 2013 02:17 PM	Bill: I am not sure who can give Kathy editing rights in Astra. Can you please pass this task onto someone who would be able to complete this task?	Add Attachment
Katie Halvorson	Jul 10, 2013 08:47 AM	**This is an email** Hi there, The WOU number is 20101147. Let me know if you need more information. Thank you! Kathy (W)	Add Attachment
Katie Halvorson	Jul 10, 2013 08:46 AM	**This is an email** Good morning, I see that Mike Ross is on vacation, his message indicates to contact UCS for assistance with astra. Kathy Witwer in Business/Economics doesn't seem to have editing rights for the business, economics, ent sections in Astra. I was working with her yesterday afternoon in Astra and the edit pencil doesn't appear. She doesn't seem to have the rights to move section locations. Could you check on this at your earliest convenience and see if you can give her authorization. Thanks, as always, for your assistance. Kathy	Add Attachment