Service Request Ticket - # 51037

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 10, 2013 10:24 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20121128[Edit Inv] (opens in a new window) Bldg/Room HL
Service Tag Description BookEye 4 KIC Color System with custom cabinet:
Serial No. 001999AB6FC9 Location BookEye scanning station - 1st Floor-Copy Rm
TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Aug 12, 2013 09:30 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Aug 12, 2013 09:30 AM 
The email is now working on the KIC station. Did a
test print. All set up!
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Megan Thibeault Aug 09, 2013 11:49 AM 
Just need to fix the on screen keyboard ctrl alt
delete and get the email set up.
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Megan Thibeault Aug 08, 2013 08:18 AM 
Appointment today at 2pm
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Tricia Flaherty Jul 30, 2013 12:27 PM 
second NIC arrived and on your desk, please get
NIC address for 2nd card so we can put it in
inventory record for W#20121149[Edit Inv]
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Megan Thibeault Jul 22, 2013 03:34 PM 
Nora ordered a second NIC card/PR#7044

need to reschedule the set up appointment
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Megan Thibeault Jul 18, 2013 08:05 AM 
all set up just waiting for the tech meetting with
the company Monday 7/22 @9:30am.
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Lori Burgeson Jul 17, 2013 07:56 AM 
Task reassigned to Megan Eichler.
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Lori Burgeson Jul 16, 2013 09:36 AM 
Needs to be set up with computer 20121149[Edit Inv] and
monitor 20101182[Edit Inv]
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Tricia Flaherty Jul 10, 2013 10:33 AM 
I am also giving you WOU tags for Scanner since we
had it delivered straight to Library and got
Serial # from packing slip
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Tricia Flaherty Jul 10, 2013 10:31 AM 
There is 2 crates at Library Dock that house the
BookEye system with explicite instructions to
contact Tech support at DLSG before opening. 
There is a PC desktop W#20121149[Edit Inv] and 22 inch
display W#20101182[Edit Inv] on the counter in ITC008 that
have already had a base image from Dale(should not
include Office) that is for use with the scanner.
 I will be leaving you a copy of packing slip and
contact info for tech support at you desk. 
Secondary contacts in Library are Chris Mansayon
and Nora Solvedt.  Nora is double checking the
setup site to make sure power and network are
available as they are changing it from where Demo
model was.
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Tricia Flaherty Jul 10, 2013 10:24 AM 
****This is an email****
Hello Tricia,

 

Thank you for your recent order for a Bookeye 4
KIC System, PO# P0090332 , your order has been
shipped. Please contact
dlsgsupport@imageaccess.com or 561-995-6939 when
you are ready to schedule the remote installation
and the training that will be done via WebEx and
phone.

 

If you have any questions or concerns, please feel
free to contact us.

 

Regards,

 

DLSG Technical Support

Phone:  561-995-6939 (Tech Support Switchboard)

Phone:  561-886-2900 (Main Switchboard)

Toll Free:  800-378-5432

Fax:  561-431-2766

 

cid:image004.jpg@01CCCA38.28532A20

A Division of Image Access, Inc.

www.imageaccess.com/dlsg
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