Service Request Ticket

Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Jul 10, 2013 11:25 AM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101147 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55NPFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:B2:37

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Jul 10, 2013 04:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Jul 10, 2013 04:27 PM	Installed Java 7 and enabled the plugin.	Add Attachment
Jared Petersen	Jul 10, 2013 04:08 PM	Task reassigned to Jared Petersen.	Add Attachment
Katie Halvorson	Jul 10, 2013 03:45 PM	She is available till 5 today and gone tomorrow all day.	Add Attachment
Jared Petersen	Jul 10, 2013 02:38 PM	Left VM	Add Attachment
Katie Halvorson	Jul 10, 2013 11:25 AM	Username?: witwerk	Add Attachment Public
Katie Halvorson	Jul 10, 2013 11:25 AM	V#?: 00194557	Add Attachment Public
Katie Halvorson	Jul 10, 2013 11:25 AM	She can get to Banner through IE but when she updated Firefox it can't log on there. She gets an error about a plug-in but when we tried to follow the instructions and figure out how to get the correct plug-in it doesn't go anywhere. She has restarted the computer and tried troubleshooting over the phone all morning. She is around in her office except 1-2 for lunch	Add Attachment