Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Jul 10, 2013 12:40 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070115 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	99GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2003 from student licenses / OmniPage Pro 15 / ZoomText v9.00
	Wired NIC	00:1A:A0:53:19:4D

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	saryal09@wou.edu	88935

Entered by	Date	Memo
Samrid Aryal			Email Public
Entered by	Date	Memo
Samrid Aryal	Jul 10, 2013 03:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Samrid Aryal	Jul 10, 2013 03:36 PM	Installed the software and driver	Add Attachment
Samrid Aryal	Jul 10, 2013 03:09 PM	Task reassigned to Samrid Aryal.	Add Attachment
Katie Halvorson	Jul 10, 2013 12:40 PM	Scanner is getting moved to new location and the scanner (20081093) needs to have the software installed on the new computer it is getting attached to. Scanner is moving to right outside the copier center. They can point out where it is too. WOU# listed is the new computer the scanner is getting attached to now.	Add Attachment