Service Request Ticket - # 51046

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 10, 2013 02:03 PM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110530[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 8L9MYRI Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MSOffice2010ProPlus P0083486 installedOffice2007,AcrobatPro10 WIN P0083486, TRANSFERREDfrom W#20060427- FilemakerPRoAdv10 w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv April2012(P0082690renewal), CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upgradelicense formerly Sarah Beaird transferred to Robbin Bull)UPGRADE AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, CorelDRAW GraphicSuiteX6 VISA2012003433, UPGRADE CamtasiaStudio v8 VISA2012003479 JUN2013

Wired NIC D4:BE:D9:8B:63:9D

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact saryal09@wou.edu 88935

Tracking

Entered by Date Memo
Samrid Aryal
Email

Public
Entered by Date Memo
Samrid Aryal Jul 11, 2013 11:01 AM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Samrid Aryal Jul 11, 2013 11:01 AM 
Installed Camtasia 8 on her personal laptop and
WOU machine.
 Add Attachment
Samrid Aryal Jul 11, 2013 08:58 AM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Samrid Aryal Jul 11, 2013 08:03 AM 
Task reassigned to Samrid Aryal.
 Add Attachment
Tricia Flaherty Jul 10, 2013 04:22 PM 
Task reassigned to UCS Tech.
 Add Attachment
Tricia Flaherty Jul 10, 2013 04:21 PM 
It is okay to do just document on t:drive:
From license agreement "Each user may install and use one 
copy of the software product on up to two computers for their 
sole use, provided only one computer is in use at any given 
time. This includes home and work, or a laptop and desktop."
 Add Attachment
Samrid Aryal Jul 10, 2013 04:05 PM 
Task reassigned to Tricia Flaherty.
 Add Attachment
Samrid Aryal Jul 10, 2013 04:05 PM 
Task reassigned to UCS Tech.
 Add Attachment
Samrid Aryal Jul 10, 2013 04:05 PM 
Katie told Trisha has to take care of it
 Add Attachment
Samrid Aryal Jul 10, 2013 03:48 PM 
Task reassigned to Samrid Aryal.
 Add Attachment
Katie Halvorson Jul 10, 2013 03:12 PM 
She is available anytime.  She is in till end of
the day.

She noted that it is supposed to go on both
personal laptop and desktop.
 Add Attachment
Dyl Karbia Jul 10, 2013 03:08 PM 
Left VM
 Add Attachment
Tricia Flaherty Jul 10, 2013 02:03 PM 
installer and license key for version 8 of
Camtasia Studio can be found at: 
T:\camtasia\Studio8WIN
 Add Attachment